Poor Service Complaint Letter Sample

Paul Popon
10 Friedsburg Street
Nottingham, UK 86867

Customer Service
Head Office of Rio Supermarket
Manulo Street
Nottingham, UK 85859

May 15, 2013

Dear Sir/Madam,

I am writing to complain of the poor service I received from your company on the 5th of May, 2013. I visited one of your stores at 14 Swallow Alley and want to inform you about the inappropriate behavior of the store manager, Marina Rivera.

I had made a big purchase at your store. After returning home, I looked at my purchased goods and took out a cooled chicken that I bought from your store. The date of production mentioned on the package was the 5th of May. When the package was opened, the chicken did not look suitable for consumption, as it smelled of rot and the meat was brown in color inside.

I was annoyed that I wasted all morning waiting for the store manager to make a complaint about the spoiled product. On my demands to make something of this situation, the store manager cynically began to attract the attention of other buyers to my problem, and refused to make the compensation of the spoiled product. Such volatile behavior not only claims the rights of consumers, but also basic ethical and moral standards as well. This attitude discredits the head management of the company in the eyes of buyers and is unacceptable.

I am a regular customer in your store because of your convenient location. I liked mostly everything in the store, but this problem made me feel cautious about the quality of the products you sell. It was extremely disheartening that I could not receive the assistance I was politely requesting. I am enclosing copies of my receipts, the photos of the spoiled product and the date marked on the package.

I am giving you a chance to provide a refund. I would like to hear your side of the story, and allow a chance for you to comment before posting such a letter to a Surgeon General.

I have another place in mind to buy products, but I still want to make my purchases at your store. Please, take appropriate measures against the manager to avoid such situations. You may discuss this further with me at any time at (878) 454-4334 or feel free to email me at poponan@youlook.com. I look forward to hearing from you.

Yours faithfully,
Paul Popon


  • copy of receipt
  • photo of the product
  • photo of the date marked on the package.

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